NPS MASTERCLASS  |  OPEN HOUSE LIVE

NEXT MASTERCLASS


2022 to be planned

ENGLISH SPOKEN

ENGLISH SPOKEN

OPEN (pre-registration)

Early Bird € 1,995 |  Standard € 2,195

Early bird € 1,995 |  Standard € 2,195

EARLY BIRD pricing valid till 30 days before start

Keep me informed!

WE JUST LOVE WHAT OUR PREVIOUS ATTENDEES HAD TO SAY:


MASTER THE COMPLEXITIES OF NPS®:CREATE LOYALTY DRIVEN EXPERIENCES


Join this unique Masterclass dedicated to the Net Promoter Score®. In two days of in-depth expertise, surprising insights, peer exercises and blended learning you’ll fully experience what it means to be in NPS today. This Masterclass gives you all you need, from the comfort of home. That’s not all. Besides the NPS curriculum get ready for real-life corporate expertise, anecdotes, surprising views and more. You’re in for a treat! 

  • How do you embed the Loyalty Strategy adopting changing customer behaviour?
  • What is the NPS business philosophy and how to match it to KPIs and growth?
  • How to successfully embed NPS in all layers of the organisation and avoid pitfalls?
  • How are you going to do this with a compelling  vision, story, model and roadmap?

Set against a continuously evolving landscape of trends, changing consumer behaviour and surprising challenges for your organisation you’ll learn about the Loyalty Strategy, the often vitriolic public discourse and the future of NPS in an increasingly disloyal world. You’ll learn about modern, dynamic and smart survey design.

You’ll deep-dive in analyses, scores, responses and its many pitfalls. You’ll learn how to create a cohesive measurement framework connecting strategy to tactical and operational levels. You’ll learn to calculate financial returns, design target setting, and manage abuse and ethics. And you’ll learn what it takes to set up an NPS Programme, design organisational accountability, and create a sustainable successful thriving NPS culture. In short: you will encounter the full breadth of what it means to be in NPS today… Are you up for it?

Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., NICE Satmetrix Systems, Inc., and Fred Reichheld


THE NPS MODEL TO BUILD ON

NPS can be overwhelming. Especially when considering its role in a continuously evolving landscape of trends and developments. So it’s essential to get a good grip on what needs to be done. We’ll use the NPS Tidal Wave Model © to guide us through all the different elements. Grounded in real-life experience this model gives you the full scope of what to do, and the means how to do it. It’s a practical and useful guide for firmly embedding NPS in your organisation and creating a customer centric movement.

IN JUST 2 DAYS YOU WILL:


  • Learn the 6 NPS Competences and the NPS Framework
  • Get challenged and in-depth expertise in all aspects of NPS
  • Learn Global Best Practices, trends and developments in NPS
  • Get personally inspired for success in the extra module ‘NPS Role’
  • Connect and learn with your team and colleagues involved in NPS
  • Create a Personal or Team NPS Action Plan and NPS Roadmap to build your own NPS Programme set for success

Benefits for INDIVIDUALS


  • Builds and validates credibility and expertise
  • Provides a framework for advancement and value creation
  • Creates a pivotal position linking Brand, Strategy, Customer Experience and Loyalty Management
  • Increases marketability, profile and career path options
  • Stimulates discussions with NPS and CX peers and opens up networks
  • Demonstrates personal commitment to improvement

TIMING & PRICE


Timing:

  • The live Masterclass starts on Thursday 9 AM and ends the following Friday at 6 PM.

Price:

  • Early bird price: € 1,995 |  Full price: € 2,195
  • All prices are excl. VAT

Included:

  • All lunches, dinner, drinks and overnight stay in 5-star hotel Des Indes.
  • A free copy of our high-end Professional’s Guide to NPS Syllabus.
  • Completing the course leads to the NPS Masterclass Certificate, a LinkedIn Educational Accreditation and promotion on social media.

DATES FOR THIS MASTERCLASS


  • No exact dates planned yet due to Covid pandemic. We will definitely be there in 2022, but just give us a shout out of you want to be kept in the loop.

THESE COMPANIES HAVE ATTENDED PREVIOUS MASTERCLASSES


Jaap Wilms

MEET


Jaap is one of the handful of trainers in the world that is officially credited as a Recognised Training Provider (RTP) by the CXPA, and gives the popular XM Masterclasses in various places ranging from Delft to Dubai, Seattle to Singapore and Manchester to Moscow.

Jaap consults and supports businesses throughout Europe and is involved in various international CX and NPS roll-outs and networks. He also lectures at renowned Universities like Nyenrode on CX, Loyalty and Strategic Inovation. He is an international Judge for the CX Awards and Director at the Customer Institute and recently acknowledged as Global Thought Leader 2020.

With over 20 years of international experience and having been a CX and NPS leader himself – designing and managing a succesful international NPS Programme in multiple countries in Europe and Asia as Head of Global NPS in the Financial Services industry for years – Jaap brings the actual real life experiences to the table with all the stars and scars, a thorough expertise and original, insightful thinking on how to create momentum and impact.