CX MASTERCLASS

NEXT MASTERCLASS


UTRECHT, 31 OCTOBER - 1 NOVEMBER 2019

ENGLISH SPOKEN

ENGLISH SPOKEN

FULLY BOOKED

BOOK BEFORE OCTOBER 1st AND SAVE €300

BOOK

WE JUST LOVE WHAT OUR PREVIOUS ATTENDEES HAD TO SAY:


MASTER THE COMPLEXITIES OF CXand prepare for the official ccxp exam


  • Are you looking to grow in your role as a CX professional?
  • You want to become an even better leader in the field of CX?
  • You want the best preparation for the CCXP Exam?

Join the Masterclass for two days of expertise, high value content, peer exchanges and blended learning. With food, drinks and overnight stay in the exclusive hotel Karel V in Utrecht (the Netherlands) this is an all inclusive CX learning experience.

The course is designed to cover all aspects of CX. Using examples from real-world CX programmes, you will learn about strategy, insights, measurement, design, organizational accountability, your role as a CX professional, and a thriving CX culture. Set against a continuously changing and evolving landscape of trends, developments, challenges and changing consumer behaviour you will encounter the full breadth of what it means to be in CX today.


We believe in challenging, sharing, supporting and inspiring in order to create CX leaders. That means we want:

  • You to have expertise in all CX competencies
  • You to be able to lead a conversation (not just follow it)
  • You to be able to put your skills to daily, concrete practice
  • You to get officially certified and earn your CCXP title
  • You to be part of a network of CX peers

 

IN JUST 2 DAYS YOU WILL:


  • Learn the 6 CX Competences according to CXPA
  • Get ready for the CCXP Exam, incl. Test Questions per Competence
  • Look at global best (and worst) practices in CX
  • Learn about CX trends and developments
  • Create your Personal CX Plan and grow as a versatile CX Leader
  • Internalize how to apply CX directly to your day-to-day business
  • Join a network and learn from peer exchanges and exercises

Benefits for INDIVIDUALS


  • Validates credibility and expertise
  • Provides a framework for advancement and value creation
  • Increases marketability, profile and career path options
  • Stimulates discussions with CX peers and opens up networks
  • Demonstrates personal commitment to improvement

TIMING & PRICE


The Master Class starts on Thursday at 9 AM and ends Friday 4.30 PM.

Price:

  • Early bird price: € 1,795 |  Full price: € 2,095
  • All prices are excluding VAT and the CXPA Exam fee

Included:

  • All lunches, dinner, drinks and overnight stay in 5-star hotel Karel V
  • A free copy of our high-end Professional’s Guide to CX syllabus

DATES FOR THIS MASTERCLASS


  • 31-1 November 2019
  • 26-27 March 2020
  • 18-19 June 2020
  • 26-27 November 2020
Any questions? Reach out and we’ll help

Create a recognized powerhouse CX team


  • Want to make the customer more visible in your organisation?
  • How do you capture a better understanding of customers?
  • You want to optimize working together across countries?

The In-House CX Masterclass is an ideal two days of learning, discussing, challenging and designing a way of working and to realise a joint framework to effectively and continuously make the difference with your CX initiatives in the organisation.

The course is tailored to build up all necessary CX competencies. From strategy to understanding the voice of the customer and their needs. From measurement and ways of data and feedback collection, to actually deploying them through service design. And from getting the organisation to adopt it throughout all Business Units, Staff and line management through targets, goals and ownership. To creating a CX movement, CX communities and a genuine customer driven culture.


INTERESTED IN AN IN-HOUSE VERSION?

This CX Masterclass is also given in-company. Tailored to your ambitions or specific challenges, the days will spark specific discussions and deal with relevant challenges to get learnings directly applied to your goals.

Your CX champions will change the organisation. Focused. Together. With a specific action plan and roadmap for your organisation. To raise the CX bar in your organisation. And individually they are challenged with an ambitious path to become officially certified, raising the professional position your company.

For all options, prices and locations please contact.

CONTACT FOR MORE IN-HOUSE INFORMATION

COMMON CHALLENGES:


  • How do you embed CX to the business strategy and in the organisation?
  • Should you set targets, and if so collectively or individually?
  • What is most sustainable and relevant: NPS or CES or CSAT?
  • Modern ways to approach customers (battling survey fatigue)?
  • How do I get employees to really act upon analyses and insights?
  • How do I create a growing CX vibe in the organisation?

… OR any specific organisation or team challenges!

Benefits for EMPLOYERS


  • Increases thought leadership and marketability of the company
  • Demonstrates an organisation’s commitment to CX Excellence
  • Identifies employees that demonstrate the required expertise
  • Enhances products, processes, services and creates value from a coveted customer and employee experience perspective

TIMING & price


The Master Class starts on Thursday at 9 AM and ends Friday 4.30 PM.

Price:

  • Early bird price: € 1,795 |  Full price: € 2,095
  • All prices are excluding VAT and the CXPA Exam fee

Included:

  • All lunches, dinner, drinks and overnight stay in 5-star hotel Karel V
  • A free copy of our high-end Professional’s Guide to CX syllabus

DATES FOR THIS MASTERCLASS


  • 7-8 March 2019
  • 20-21 June 2019
  • 28-29 November 2019
Any questions? Reach out and we’ll help

THESE COMPANIES HAVE ATTENDED PREVIOUS CX MASTERCLASSES


LOCATION


Venue: This Masterclass takes place in Grand Hotel Karel V in Utrecht, the Netherlands. A stunning building, this 14th-century monastery with its beautiful inner garden is located in the heart of the medieval city of Utrecht and is one of the most surprising hideaways around. O, and did we mention we’ll be enjoying our lunch and classic-with-a-modern-twist dinner in the Karel5 kitchen ? We talk a great deal about experiences, let’s be in one.

Public transport: Utrecht is very easy accessible. It is a 30 minute train ride from Amsterdam Schiphol Airport. From Utrecht Central Railway Station the venue is only a 10 minute walk.

Car: Parking service available for hotel guests at €15 per night. Please inform for options.

Address: Grand Hotel Karel V / Bistro Karel 5: Geertebolwerk 1, 3511 XA Utrecht, The Netherlands. www.karelv.nl/en and www.karel5.nl/en

Jaap Wilms

MEET US


Jaap is one of the most experienced CX experts around. He consults and supports businesses throughout Europe and is involved in various international CX roll-outs and networks. He also lectures at some renowned Universities on CX and Strategic Inovation. With his 20 years of international experience and having been a CX leader himself for years, Jaap brings actual real-life experiences, all the stars and scars to the table and adds some original, off-beat thinking.

Nienke Bloem

Nienke is an acclaimed Customer Experience consultant, co-founder of the customer experience game and a distinguished keynote speaker on CX. Her passion for the field of customer experience is evident in her credentials and her way to bring fun while working together. Nienke is a certified Customer Experience Professional (CCXP) and promises to make customer experience WORK. Her mission is to make the world a more beautiful place for employees and customers.