CX MASTERCLASS  |  OPEN HOUSE LIVE

NEXT MASTERCLASS


UTRECHT, 25 & 26 NOVEMBER 2021

ENGLISH SPOKEN

ENGLISH SPOKEN

1 SEAT LEFT!

Early Bird € 1,795 |  Standard € 2,095

Early bird € 1,795 |  Standard € 2,095

EARLY BIRD pricing valid till... 1 day before (because you know, it's COVID...)

BOOK

IMPACT COVID:We keep close track of all developments and personal safety. In collaboration with the location we thoroughly re-designed the course to meet all regulations. We’ve done it before in Sep and Nov 2020, and it works!

In case you’re not sure, or your employer does not allow travel… know that ANY time you book with us, you can decide to move to another session we give. So you can safely book now and decide later what to do should there be new regulations or developments.

WE JUST LOVE WHAT OUR PREVIOUS ATTENDEES HAD TO SAY:


MASTER THE COMPLEXITIES OF CX

and prepare for the official ccxp exam

Enrol in this CX Masterclass endorsed by the CXPA. There are only a few official CXPA trainers in the world (the so-called RTPs: Recognised Training Providers) to optimally  prepare you for the official CCXP Exam. And this Masterclass gives you not 1 but 2 of them! That’s not all. Besides the CXPA curriculum we share our lengthy corporate expertise, challenge you with surprising views and make sure you’re in for a treat. So…

  • You want the best preparation for the CCXP Exam?
  • Are you looking to grow in your role as a CX professional?
  • You want to become an even better leader in the field of CX?
  • You want the real deal, the ones that have actually done it?

Join this live Masterclass for two days of expertise, high value content, peer exchanges and blended learning. With food, drinks and overnight stay in the exclusive hotel Karel V in Utrecht (the Netherlands) this is an all inclusive CX learning experience.

The course is designed to cover all aspects of CX. Using examples from real-world CX programmes, you will learn about strategy, insights, measurement, design, organizational accountability, your role as a CX professional, and a thriving CX culture. Set against a continuously changing and evolving landscape of trends, developments, challenges and changing consumer behaviour you will encounter the full breadth of what it means to be in CX today.


We believe in challenging, sharing, supporting and inspiring in order to create CX Leaders. That means we want:

  • You to have expertise in all CX competencies
  • You to be able to lead a conversation (not just follow it)
  • You to be able to put your skills to daily, concrete practice
  • You to get officially certified and earn your CCXP title
  • You to be part of a network of CX peers

IN JUST 2 DAYS YOU WILL:


  • Learn the 6 CX Competences according to CXPA
  • Get ready for the CCXP Exam, incl. Test Questions per Competence
  • Look at global best (and worst) practices in CX
  • Learn about CX trends and developments
  • Create your Personal CX Plan and grow as a versatile CX Leader
  • Internalize how to apply CX directly to your day-to-day business
  • Join a network and learn from peer exchanges and exercises

Benefits for INDIVIDUALS


  • Validates credibility and expertise
  • Provides a framework for advancement and value creation
  • Increases marketability, profile and career path options
  • Stimulates discussions with CX peers and opens up networks
  • Demonstrates personal commitment to improvement

TIMING & PRICE


Timing:

  • The Masterclass starts on Thursday 9 AM and ends the following Friday at 4.30 PM.

Price:

Included:

  • All lunches, dinner, drinks and overnight stay in 5-star hotel Karel V.
  • A free copy of our high-end Professional’s Guide to CX Syllabus.
  • Completing the course leads to the CX Masterclass Certificate, a LinkedIn Educational Accreditation and promotion on social media.

DATES FOR THIS MASTERCLASS


  • 25-26 November 2021
  • 24-25 March 2022
  • 16-17 June 2022
  • 24-25 November 2022

THESE COMPANIES HAVE ATTENDED PREVIOUS MASTERCLASSES


LOCATION


Venue: This Masterclass takes place in Grand Hotel Karel V in Utrecht, the Netherlands. A stunning building, this 14th-century monastery with its beautiful inner garden is located in the heart of the medieval city of Utrecht and is one of the most surprising hideaways around. O, and did we mention we’ll be enjoying our lunch and classic-with-a-modern-twist dinner in the Karel5 kitchen ? We talk a great deal about experiences, let’s be in one.

Public transport: Utrecht is very easy accessible. It is a 30 minute train ride from Amsterdam Schiphol Airport. From Utrecht Central Railway Station the venue is only a 10 minute walk.

Car: Parking service available for hotel guests at €15 per night. Please inform for options.

Address: Grand Hotel Karel V / Bistro Karel 5: Geertebolwerk 1, 3511 XA Utrecht, The Netherlands. www.karelv.nl/en and www.karel5.nl/en

Jaap Wilms

MEET


Jaap is one of the few very experienced CX practioners around. He consults and supports renowned companies all over the world and is involved in various international CX, NPS and VOC roll-outs.

He is one of the few trainers in the world that is officially credited a Recognised Training Provider by the CXPA, and gives the popular CX and NPS Masterclasses around the globe. From Delft to Dubai, Seattle to Singapore and Manchester to Moscow…

Jaap is also a speaker on stage and on air, a Director at the Customer Institute, an Ambassador and Chair of Judges at the International CX Awards, as well as a guest lecturer at MBA and Universities. He is recently recognised as one of the 150 Global CX Influencers of 2020.

With over 20 years of experience in CX, working and living in several countries, he makes sure to bring the actual real-life experiences to the table. Having been a CX leader himself – designing and managing an acclaimed international NPS Programme in multiple countries in Europe and Asia as Head of Global NPS in the Financial Services industry for years – he knows the unruly business world very well and shares his earned ‘stars and scars’. With his thorough expertise, vast experience, and original, off-beat thinking he’s sure to support, challenge and inspire you.

THIS TRAINING IS HOSTED WITH:


Nienke is an acclaimed Customer Experience trainer, consultant and keynote speaker. She hosts her YouTube channel and is co-founder of the Customer Experience Game. Nienke too is a CXPA Recognised Training Provider, hosts the International CX Awards, and is involved in numerous CX initiatives.

Nienke’s passion for the field of Customer Experience is evident in her years of credentials and the fun she brings in working together. Her mission is to make the world a more beautiful (blue) place for employees and customers.

Nienke Bloem

UPCOMING X MASTERCLASSES

25-26 November 2021

A 2 day Covid Proof (!) LIVE experience that will stay with you for a lifetime CX career and prepares you for the CCXP Exam

9, 16 & 23 November 2021

An intensive and inspiring 2 day ONLINE experience for a lifetime CX career and full preparation for the CCXP Exam.

See entire agenda