ENROL IN ACX MASTERCLASS


You want to excel at CX, learn about trends, developments, best practices and how it all fits together? Enrol in the popular CX Masterclasses that are given all over the world. Moscow, Seattle, Dubai, Utrecht… Grow as a CX leader and get fully prepared for the global CCXP Exam by one of the just six CXPA recognised trainers in the world.

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INSPIRE YOURCX PROGRAMME


You’re involved in CX. Maybe you measure NPS or you have a VOC programme running. People are looking at you to make it happen. But how? How to get better scores, more results and more engagement? Get someone who’s been in your role. To help you as a sparring partner. To support you. In the background, so you can shine.​​ 

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CREATE GENUINECX EXCITEMENT


CX is a very powerful business methodology. It connects business strategy to your customers, enables to act upon valuable feedback and to increase customer loyalty and value. However, you will only succeed by turning inwards first. How do you engage your organisation and create an energetic, buzzing customer driven environment?

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CHANGING CUSTOMER BATTLEGROUNDS


At an unprecedented break-neck pace customers’ behaviour and needs are changing. Companies looking to stay relevant, gain leadership and growth see it as the new battlegrounds. To recognise trends and developments, and adapt them to new possibilities and innovations. A recent study showed an overwhelming sixty-five percent of business executives state the coming three years will be more critical and transformational for their businesses than the past fifty years (!).

Jaap Wilms | Creating CX Impact

It’s Customer Experience that is the inspiring, energetic and vibrant go-to field of expertise to understand this, own this, play into it. Done well, your CX, VOC or NPS programme incorporates it all and uses it as fuel for a transformational programme. One that involves your organisation’s strategy and brand to brilliant surveys and follow-ups. That optimally designs and changes experiences and services that are better, more impactful and grow revenue. That creates and nurtures an unrivaled entrepreneurial employee culture. To name just a few.

No wonder CX programmes are notoriously tough to get right. But it is not pixie dust. It is doable. Definitely.

So welcome. Feel free to have a look, or reach out for a coffee. Explore how expertise and real-life experience can help you. How storytelling and off-beat surprising insights will get everyone in your organisation inspired, fired up and involved. Or how Masterclasses and a sparring partner can help you to grow as a CX Leader.

Jaap Wilms

Jaap is one of the few very experienced CX practioners around. He consults businesses all over the world and is involved in various international CX roll-outs for international renowned companies.

Endorsed by the CXPA Jaap also hosts the popular CX Masterclasses that prepare you for the coveted CCXP Exam. As one of the only 6 globally Recognized Training Providers he travels from Moscow to Manchester, Dubai to Delft, and Seattle to Singapore for it.

Jaap is also a guest lecturer at some renowned Universities and MBAs where he teaches CX and Strategic Innovation, he is invited on CX podcasts (e.g. the Forrester CX podcast), can frequently be seen on stage, is Director at the Customer Institute and Chair of Judges at the International CX Awards.

With 20 years of experience in CX, working and living in several countries, Jaap brings actual real-life experiences to the table. Having been a CX leader himself in a large corporate for years – designing, running and modernising a complex NPS programme for multiple countries in Europe and Asia – he knows the unruly business world very well. Combine that with a broad and in-depth expertise, and an array of surprising, original off-beat knowledge he’s sure to surprise, inspire and support you.

More about Jaap

MASTERCLASSES

Enroll in one of the Masterclasses and grow as a CX leader, or design your own

CONSULTANCY

A personal CX sparring partner that supports, realises, challenges so you can shine

VISUALISATION

Engage your organisation with stunning presentations, reports and infographics

DON’T BELIEVE MY BLUE EYES. BELIEVE OTHERS.


CX GRAND CRU

MATURE CX FLAVOURS BY ADDING OFF-BEAT IDEAS DURING BREWING


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