NPS MASTERCLASS | OPEN HOUSE ONLINE
NEXT MASTERCLASS
2023
with an extra Q&A follow-up session
ENGLISH SPOKEN
ENGLISH SPOKEN
ENGLISH SPOKENEarly Bird € 1.395 (approx. $1,400) | Standard € 1.495 (approx. $1,500)
Early Bird € 1,395 | Standard € 1,495
EARLY BIRD pricing valid till 30 days before start
Let's address The Elephant in the room...
“An ENTIRE day ONLINE?“ You are not the first to ask. But we’ve designed an engaging mix of interactive modules, challenging exercises, peer discussions and plenty of breaks so the day flies by. With overwhelming feedback of previous attendees, we are confident we’ve found the right mix.
WE JUST LOVE WHAT OUR PREVIOUS ATTENDEES HAD TO SAY:
MASTER THE COMPLEXITIES OF NPS®:CREATE LOYALTY DRIVEN EXPERIENCES
Join this unique Masterclass dedicated to the Net Promoter Score®. In two days of in-depth expertise, surprising insights, peer exercises and blended learning you’ll fully experience what it means to be in NPS today. This Masterclass gives you all you need, from the comfort of home. That’s not all. Besides the NPS curriculum get ready for real-life corporate expertise, anecdotes, surprising views and more. You’re in for a treat!
- How do you embed the Loyalty Strategy adopting changing customer behaviour?
- What is the NPS business philosophy and how to match it to KPIs and growth?
- How to successfully embed NPS in all layers of the organisation and avoid pitfalls?
- How are you going to do this with a compelling vision, story, model and roadmap?
Set against a continuously evolving landscape of trends, changing consumer behaviour and surprising challenges for your organisation you’ll learn about the Loyalty Strategy, the often vitriolic public discourse and the future of NPS. You’ll learn about modern, dynamic and smart survey design.
You’ll deep-dive in analyses, scores, responses and its many pitfalls. You’ll learn how to create a cohesive measurement framework connecting strategy to tactical and operational levels. You’ll learn to calculate financial returns, design target setting, and manage abuse and ethics. And you’ll learn what it takes to set up an NPS Programme, design organisational accountability, and create a sustainable successful thriving NPS culture. In short: you will encounter the full breadth of what it means to be in NPS today… Are you up for it?
Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., NICE Satmetrix Systems, Inc., and Fred Reichheld
THE NPS MODEL TO BUILD ON
NPS can be overwhelming. Especially when considering its role in a continuously evolving landscape of trends and developments. So it’s essential to get a good grip on what needs to be done. We’ll use the NPS Tidal Wave Model © to guide us through all the different elements. Grounded in real-life experience this model gives you the full scope of what to do, and the means how to do it. It’s a practical and useful guide for firmly embedding NPS in your organisation and creating a customer centric movement.
IN-COMPANY MASTERCLASS
With an IN-COMPANY Masterclass edition you can design your own NPS Masterclass and put the focus on your business challenges.
It is an ideal way to learn, discuss and grow as a team. You will be inspired and challenged in NPS, explore the different building blocks of what makes a good NPS Programme, and to design your impact in the organisation.
With plenty of examples from real-world programmes on about any topic, you will be sure to have a tangible Roadmap that fits your ideas, industry, aspirations and challenges.
IN JUST 2 DAYS YOU WILL:
- Learn the 6 NPS Competences and the NPS Framework
- Get challenged and in-depth expertise in all aspects of NPS
- Learn Global Best Practices, trends and developments in NPS
- Get personally inspired for success in the extra module ‘NPS Role’
- Connect and learn with your team and colleagues involved in NPS
- Create a Personal or Team NPS Action Plan and NPS Roadmap to build your own NPS Programme set for success
Benefits for INDIVIDUALS
- Builds and validates credibility and expertise
- Provides a framework for advancement and value creation
- Creates a pivotal position linking Brand, Strategy, Customer Experience and Loyalty Management
- Increases marketability, profile and career path options
- Opens discussions with NPS and CX peers and new networks
- Demonstrates personal commitment to improvement
TIMING & PRICE
Timing:
- The Masterclass starts Day 1 at 9 AM (pre-class access / virtual walk-in at 8.45 AM) and ends 6 PM.
- Day 2 starts again at 9 AM (pre-class access / virtual walk-in at 8.45 AM) and ends 6 PM again.
- Then, the week after there’s a ‘Follow-up‘ from 9 AM till 11.00 AM with additional Q&A time and sharing experiences on how it was to apply the learnings to the unruly daily life.
- All times are CET (in case of Daylight Saving Time: CEST).
Price:
- Early bird price: € 1,395 | Full price: € 1,495
- All prices are excl. VAT
Included:
- A hardcopy of the high-end Masterclass syllabus and all other materials are sent to your home address in a luxury box.
- Successful participants earn the Certificate and LinkedIn Credential.
DATES FOR THIS MASTERCLASS
- On demand
KEEP ME IN THE LOOP! Masterclasses are continuously planned. Let us know if you want to be kept in the loop of new dates.
THESE COMPANIES HAVE ATTENDED PREVIOUS MASTERCLASSES
Jaap Wilms
MEET
Jaap is one of the few very experienced CX and NPS practioners around. He consults businesses all over the world and also leads various global CX and NPS roll-outs for international renowned companies.
Accredited by the CXPA Jaap hosts the popular CX Masterclasses that prepare you for the coveted CCXP Exam. As one of the only a handful of globally Recognized Training Providers he travels from Moscow to Manchester, Dubai to Delft, and Seattle to Singapore for it. Or perhaps you’d like to immerse yourself in the world of NPS and the Loyalty Strategy. Or what about upskilling yourself in Business Storytelling to design your impact in the organisation…
With 23 years of experience in CX and NPS, working and living in several countries, Jaap brings actual real-life experiences to the table. Having been a Customer Experience Leader himself in a large corporate for years – designing, running and modernising a complex NPS programme for multiple countries in Europe and Asia – he knows the unruly business world and the political games played very, very well. Combine that with a broad and in-depth expertise, and an array of surprising, original off-beat knowledge he’s sure to surprise, inspire and support you.
