CX MASTERCLASS  |  OPEN HOUSE ONLINE

NEXT MASTERCLASS


9, 16 & 23 NOVEMBER 2021

International edition

Special EMEA edition

ENGLISH SPOKEN

ENGLISH SPOKEN

SEATS STILL AVAILABLE!

Early Bird € 1,295 |  Standard € 1,395

Early bird € 1,295 |  Standard € 1,395

For Kantar clients, please indicate on the booking form

Registration closes 20 Oct!   Early Bird applies till 10 Oct

You have a package deal with your company? Indicate so on the booking form.

BOOK

Let's address The Elephant in the room...


“An ENTIRE day ONLINE?“ You are not the first to ask. But we’ve designed an engaging mix of interactive modules, challenging exercises, peer discussions and plenty of breaks so the day flies by. With overwhelming feedback of previous attendees, we are confident we’ve found the right mix.

"WHAT'S WITH KANTAR, DO I GET MYSELF IN A COMMERCIAL SESSION?"


No, not at al. We like Kantar because they’re an awesome and world leading data, research and insights company. And we share a passion for CX. So their clients can be attending the session for inspiration, challenging and bringing peers together from all over the world. So no sales pitches or promotion hooks, and it’s open for Kantar clients and non-Kantar clients alike.

MASTER THE COMPLEXITIES OF CX

and prepare for the official ccxp exam


Enrol in this CX Masterclass endorsed by the CXPA. There are only a few official CXPA trainers in the world (the so-called RTPs: Recognised Training Providers) to optimally  prepare you for the official CCXP Exam. This Masterclass gives you all you need, from the comfort of home. That’s not all. Besides the CXPA curriculum get ready for real-life corporate expertise, anecdotes, challenges, surprising views and more. You’re in for a treat! 

  • You want the best preparation for the CCXP Exam?
  • Are you looking to grow in your role as a CX professional?
  • You want to become an even better leader in the field of CX?
  • You want the real deal, the ones that have actually done it?

Join this online Masterclass for two days of expertise, an exclusive follow-up session, high value content, peer exchanges and blended learning. With luxury material sent to your home, virtual drinks and loads of surprising challenges on your laptop at home this is an all inclusive CX learning experience.

The course is designed to cover all aspects of CX. Using examples from real-world CX programmes, you will learn about strategy, insights, measurement, design, organizational accountability, your role as a CX professional, and a thriving CX culture. Set against a continuously changing and evolving landscape of trends, developments, challenges and changing consumer behaviour you will encounter the full breadth of what it means to be in CX today.

IN JUST 2 DAYS YOU WILL:


Benefits for INDIVIDUALS


  • Validates credibility and expertise
  • Provides a framework for advancement and value creation
  • Increases marketability, profile and career path options
  • Stimulates discussions with CX peers and opens up networks
  • Demonstrates personal commitment to improvement

TIMING & PRICE


Timing:

Day 1 and Day 2: 9 AM to 6 PM
ALL TIMES ARE UTC/GMT+2

Dubai (UAE): 10 AM to 7 PM
Riyadh (KSA), Moscow (RUS): 9 AM to 6 PM
Cairo (EGY), Johannesburg (ZAF), Amsterdam (NL): 8 AM to 5 PM
Lagos (NGA), London (UK): 7 AM to 4 PM

  • The Masterclass starts Day 1 at 9 AM (pre-class access / virtual walk-in at 8.45 AM) and ends 6 PM.
  • Day 2 starts again at 9 AM (pre-class access / virtual walk-in at 8.45 AM) and ends 6 PM again.
  • Then, the week after there’s a ‘Follow-up‘ from 9 AM till 11.00 AM with additional Q&A time and sharing experiences on how it was to apply the learnings to the unruly daily life.

Price:

Included:

  • A hardcopy of the high-end Masterclass syllabus and all other materials are sent to your home address in a luxury box.
  • Successful participants earn the Certificate and LinkedIn Credential.

DATES FOR THIS MASTERCLASS


  • 1 July, 8 July, 15 July 2021 (special EMEA edition)
  • 9, 16, 23 November 2021
  • 3, 10, 17 February 2022

NO FIT? These dates don’t fit? Reach out for other editions, or maybe you’d like to attend the NPS Masterclass first then?

KEEP ME IN THE LOOP! Masterclasses are continuously planned. Let us know if you want to be kept in the loop of new dates.

Keep me in the loop!

WE JUST LOVE WHAT OUR PREVIOUS ATTENDEES HAD TO SAY:


THESE COMPANIES HAVE ATTENDED PREVIOUS MASTERCLASSES


PLATFORM


Platform: This Masterclass is hosted on Zoom or if needed Teams. A user-friendly platform to have interactive and engaging video calls with. You’ll receive all the information and calendar invites upon registering, and that’s it. Easy. We’ll also be enoying some exercises, and these are done on the platform Mural. Again, an easy platform. And if you don’t know it yet, no worries, we’ll explain it all.

Jaap Wilms

MEET


Jaap is one of the few very experienced CX practioners around. He consults and supports renowned companies all over the world and is involved in various international CX, NPS and VOC roll-outs.

He is one of the few trainers in the world that is officially credited a Recognised Training Provider by the CXPA, and gives the popular CX and NPS Masterclasses around the globe. From Delft to Dubai, Seattle to Singapore and Manchester to Moscow…

Jaap is also a speaker on stage and on air, a Director at the Customer Institute, an Ambassador and Chair of Judges at the International CX Awards, as well as a guest lecturer at MBA and Universities. He is recently recognised as one of the 150 Global CX Influencers of 2020.

With over 20 years of experience in CX, working and living in several countries, he makes sure to bring the actual real-life experiences to the table. Having been a CX leader himself – designing and managing an acclaimed international NPS Programme in multiple countries in Europe and Asia as Head of Global NPS in the Financial Services industry for years – he knows the unruly business world very well and shares his earned ‘stars and scars’. With his thorough expertise, vast experience, and original, off-beat thinking he’s sure to support, challenge and inspire you.

UPCOMING X MASTERCLASSES

25-26 November 2021

A 2 day Covid Proof (!) LIVE experience that will stay with you for a lifetime CX career and prepares you for the CCXP Exam

9, 16 & 23 November 2021

An intensive and inspiring 2 day ONLINE experience for a lifetime CX career and full preparation for the CCXP Exam.

See entire agenda